February 6, 2020 at 8:13 pm #70081
For some reason the submenus are not opening in the tablet and mobile view, though they work fine in the desktop view. I’ve tried disabling all other plugins and am at a loss.
The website is hydraislandgreece.com. Any help would be greatly appreciated.
JenniferFebruary 7, 2020 at 6:00 am #70082
Please send me the website admin credentials so that I can look into the issue.
Also, set the message as private before sharing the credentials.
KritiFebruary 7, 2020 at 6:43 am #70083This reply has been marked as private.February 7, 2020 at 10:18 am #70084
Please give me some time to look into the issue. I will be back soon with the resolution to the problem.
KritiFebruary 7, 2020 at 10:30 am #70085
Many, many thanks!February 8, 2020 at 4:10 pm #70087
I have forwarded your issue to the development team, I will be right back to you as soon as I hear back from the development team.
KritiFebruary 11, 2020 at 6:49 am #70093
We tested this and an issue is on your active theme which is conflicting with plugin menu. It is working absolutely fine with default theme on your site. We request you to test with any default theme.
KritiFebruary 11, 2020 at 7:05 am #70094
Does this mean that I simply can’t use the plugin? The theme doesn’t offer support for this sort of issue.February 11, 2020 at 2:38 pm #70095
I request you to please use a different theme which won’t create much trouble for you.
KritiFebruary 11, 2020 at 2:39 pm #70096
I’m afraid that won’t be possible. I have spent hundreds of hours building this website around this theme. If I cannot use this plugin (advertised as working with any theme), may I have a refund for the Pro version?February 12, 2020 at 4:01 am #70097
Actually the issue is related theme so we can not fix that in our plugin.
You can get the issue fixed on your site from any developer because it is the minor fix.
KritiFebruary 12, 2020 at 6:06 am #70099
Can you tell me what the problem is so that I can tell them?February 12, 2020 at 2:09 pm #70101
The submenu trigger click event not working on that theme only and it is preventing to add required CSS class in elements which click on particular trigger.
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