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Responsive Menu not showing on home page or search results

Home › Forums › Pro Support › Responsive Menu not showing on home page or search results

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 27, 2020 at 6:21 pm #70462
    shauna@shaunacallaghan.comshauna@shaunacallaghan.com
    Participant

    Hi – I am having an issue with the responsive menu not showing up only on the home page and search results. https://www.icanteachmychild.com/

    Would love help getting this resolved.

    April 28, 2020 at 8:44 am #70465
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Shauna,

    Welcome to Responsive menu Pro Support Forum. Hope you are having a great day.

    Please confirm that you aren’t using Excluded pages Option on home page.

    Regards,
    Kriti

    April 28, 2020 at 12:02 pm #70468
    shauna@shaunacallaghan.comshauna@shaunacallaghan.com
    Participant

    No, I don’t have any pages excluded.

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    April 30, 2020 at 6:26 am #70472
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Shauna,

    Please provide us the admin credentials of your website for further debugging. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    April 30, 2020 at 3:46 pm #70476
    shauna@shaunacallaghan.comshauna@shaunacallaghan.com
    Participant
    This reply has been marked as private.
    May 1, 2020 at 5:23 pm #70481
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Shauna,

    According to the development team, this is a problem with the active theme on your website.

    They had view the web page source codes of home page and search results.

    The responsive menu pro html codes are missing from footer of homepage and search results.

    They tried switching to a WordPress default theme and it works.

    Your active theme is a child theme.

    Maybe it is missing wp_footer for homepage and search template.

    Regards,
    Kriti

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Viewing 6 posts - 1 through 6 (of 6 total)
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