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Refund on a double purchase + invoice showing status failed for both purchases?

Home › Forums › Pro Support › Refund on a double purchase + invoice showing status failed for both purchases?

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  • Author
    Posts
  • September 6, 2019 at 4:22 am #66674
    Jonathan SuhrJonathan Suhr
    Participant

    Money is gone from my bank account but I am unable to access the license links given to my email.

    I thought this was user error because invoices are showing up as status “failed” on my account page, but Paypal is showing payments as complete, so I went through the checkout process a second time and money zapped from my account but still no working license of any sort.

    I would like a refund on one license and immediate activation of my other or a complete refund for both or I will be filing a claim with PayPal.

    Thank you.

    September 6, 2019 at 5:45 pm #66676
    vikasvikas
    Participant

    Sorry about that let me check and respond back to you asap.

    September 6, 2019 at 5:55 pm #66675
    vikasvikas
    Participant

    This is done now. Both of the payment has been taken care of.

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