PLEASE REPLY ON MY REFUND REQUEST!

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  • #69227
    HyungJoo KimHyungJoo Kim
    Participant

    Hello

    I bought 2 things(Plugin + theme) on 8th Sep.
    ​I’ve request to refund my purchases on 10th and 14th Sep.

    And I got your auto message like you aim to reply within 24 hours.
    ​Today is on 16th Sep. And I still don’t have any reply on my request.

    Please don’t ignore my request and handle of my refund request

    Thanks,
    Thomas.Kim

    ———————-Content of Refund Request on 14th Sep———————-
    Hello

    I’ve request refund for my purchase with below message on 10th Sep.
    And I got your auto message like you aim to reply within 24 hours.

    Today is 14th Sep. And I still don’t have any reply on my request.
    ​Please handle of this ASAP.

    Thanks,
    Thomas.Kim

    ———————-Content of Refund Request on 10th Sep———————-
    Hi, I bought below products.
    I realized that drop down features and your menu css are not working for my website.
    And I found out your opinion on this(this is leaking css issue) through support forum .
    Whatever the reason is, I can’t give up my theme and other plugins.
    And I found other responsive menu plugin working on my website. And it is working properly.
    So, I want to get refund for all my purchases.

    #9863 8th September 2019 $4.99 View Details and Downloads Download Invoice
    #9862 8th September 2019 $19.99 View Details and Downloads Download Invoice

    Thanks
    Thomas.Kim​​

    #69228
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kim,

    Hope you are doing well!

    We are very sorry for the delay and we highly apologize you for this. We have prioritized your refund request and you will get it back very soon.

    Kind Regards,
    Kriti Sharma

    #69229
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kim,

    We are happy to tell you that your refund amount has been successfully transferred into your bank account. We regret the inconvenience caused to you.

    Have a nice day!

    Kind Regards,
    Kriti Sharma

Viewing 3 posts - 1 through 3 (of 3 total)
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