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ordering missing from installation and migration

Home › Forums › Pro Support › ordering missing from installation and migration

Viewing 15 posts - 1 through 15 (of 16 total)
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  • May 22, 2018 at 9:19 pm #68258
    Yohan AtonYohan Aton
    Participant

    Hi,
    I’ve built a site on siteground and all works fine.
    When I migrate to host gator, and add my license, I see error messages running down the page from the top… roughly 100?
    They all say “Validation failed on Breakpoint: Invalid number
    etc – button line width
    etc – button line height
    down the page – above the tabs that are usually there.
    –
    When I try to manually fill in the information some things are completely missing.
    Example:
    Order of container items.. there are not items in the box to check or choose.
    –
    I tried deleting the plugin and re-installing but no luck.
    Please let me know how to proceed to get this working properly.
    Thank you

    May 22, 2018 at 9:26 pm #68273
    Peter FeatherstonePeter Featherstone
    Participant

    Hey Yohan,

    When you migrated the system did you copy across the wp_responsive_menu_pro table with it?

    It sounds as though you are missing that table from the database. Have you tried using the Rebuild Database option?

    I would make sure you have your exported settings saved somewhere from your old site before doing this.

    Please advise

    Peter

    May 22, 2018 at 9:36 pm #68272
    Yohan AtonYohan Aton
    Participant

    Hi Peter, thanks for your fast reply.
    I migrated with backup buddy… usually everything works – with no adjustments.
    – the table should have migrated across.
    Where is the rebuild database option?
    (My dev site is still live at sg hosting)

    May 22, 2018 at 9:37 pm #68271
    Yohan AtonYohan Aton
    Participant

    Just found rebuild data base option….

    May 22, 2018 at 9:37 pm #68270
    Yohan AtonYohan Aton
    Participant

    Container items and all else still missing though

    May 22, 2018 at 9:38 pm #68269
    Yohan AtonYohan Aton
    Participant

    I’m happy to do a clean install and add my other settings manually but how can I get this to work…?

    May 22, 2018 at 10:16 pm #68268
    Peter FeatherstonePeter Featherstone
    Participant

    Hey Yohan,

    I can’t really say what’s happening without being able to take a look somehow.

    Did you check if the table exists? If it exists and there is no data then that is one issue, if it doesn’t exist at all then that is another and if it does exist and there is data it is a completely different issue.

    If you can tell me which of the 3 above is true then we can narrow it down further.

    Please advise

    Peter

    May 22, 2018 at 10:28 pm #68267
    Yohan AtonYohan Aton
    Participant

    Hi Peter,
    Here’s a screen shot of what I’m seeing
    https://drive.google.com/drive/folders/1DZ65Zgddlzs71Pgl4HIHHgWwwZk6QmE1?usp=sharing

    Please let me know your thoughts.

    Thank you!!!

    May 22, 2018 at 10:31 pm #68266
    Peter FeatherstonePeter Featherstone
    Participant

    Hey Yohan,

    That is very odd, it looks like all the options are there and I can even see breakpoint filled out correctly.

    Have you tried the other options in the same section like resetting the options etc?

    If that doesn’t work are you able to provide me access to your admin area?

    Peter

    May 22, 2018 at 10:40 pm #68265
    Yohan AtonYohan Aton
    Participant

    Hi Peter,
    Not really sure what happened, but now it seems to be okay.
    I had previously asked hostgator to check their php and while the version was the same, the tech said he noodled with other php settings in cpanel.
    Perhaps I logged out and then back in again and that’s what triggered it to work again.
    In any event, thanks so much for your help and I’ll give you a shout if I run into further issues.
    fyi, love this plugin!!!!
    Thank you!

    May 22, 2018 at 10:47 pm #68264
    Peter FeatherstonePeter Featherstone
    Participant

    Hey Yohan,

    Even more strange!

    Either way I’m glad it’s working for you now.

    Thanks for the kind words in regards the plugin, I hope you continue enjoying it.

    Peter

    May 23, 2018 at 1:54 am #68263
    Yohan AtonYohan Aton
    Participant

    Hi Peter,
    A bit of bad news…

    I had to re migrate the site and database.

    I deleted the rmp tables and plugin and re-installed.

    Things are off again.

    On a super tight deadline, hope you can help out.
    Thank you,
    Yohan

    May 23, 2018 at 1:58 am #68262
    Yohan AtonYohan Aton
    Participant

    This time it seems the table is not in the db…

    May 23, 2018 at 2:02 am #68261
    Yohan AtonYohan Aton
    Participant

    Just tried to import the table and received the error here.

    View post on imgur.com

    May 23, 2018 at 3:27 am #68260
    Yohan AtonYohan Aton
    Participant

    Hi Peter,
    It was hostgator running an older version of mySOL

    In case anyone else runs into this…
    https://stackoverflow.com/questions/42385099/1273-unknown-collation-utf8mb4-unicode-520-ci

    Thanks again & best,
    Yo

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