November 13, 2019 at 1:56 pm #69692
I understand that there is a new Pro update but my web site is showing 3.1.22, despite active license. There is no prompt to update…..
Steve BNovember 13, 2019 at 2:43 pm #69693
Can you please share the login details of your website so that we can check why this is happening?
KritiNovember 13, 2019 at 3:24 pm #69696
Please delete your last response and again share the login details by making the reply as private. As this is a public forum so anyone see your website credentials. If you make it private then only we can see and use it.
KritiNovember 13, 2019 at 3:28 pm #69697This reply has been marked as private.November 13, 2019 at 3:32 pm #69699
I deleted your last response. I will get back to you soon with the resolution.
KritiNovember 14, 2019 at 12:39 pm #69700
I logged in to your website’s admin panel and I noticed that you have installed many plugins on your website. I suggest please try disabling all the plugins at once and then enabling them one by one to check what is causing this trouble. If this does not solve the issue, please try switching the website’s theme.
Please let me know if this resolves the issue or not.
KritiNovember 14, 2019 at 3:19 pm #69701
I already did what you suggested before I contacted you. Also the theme is a theme I use already on other web sites which have your plugin on, with no problems.
Without ANY plugins active and with three pages refreshes your plugin does not prompt for new release upgrade. The none pro version is already on 3.1.24
RegardsNovember 14, 2019 at 3:22 pm #69702
How can I get an updated copy of the plugin to upgrade it?November 14, 2019 at 3:24 pm #69703
Let me escalate your issue to the development team. We will get back to you as soon as possible.
KritiNovember 14, 2019 at 6:14 pm #69704
Thank you. And thank Peter in advance.
SteveNovember 15, 2019 at 7:23 am #69705
Can you please share your gmail id. So that I can share the latest version with you.
KritiNovember 15, 2019 at 12:33 pm #69707November 15, 2019 at 1:26 pm #69708
I have shared the file with you. Please download it.
KritiNovember 15, 2019 at 1:31 pm #69709
I have it
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