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Mobile menu not displaying on devices but works on desktop

Home › Forums › Pro Support › Mobile menu not displaying on devices but works on desktop

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • September 13, 2019 at 7:16 am #69140
    nn
    Participant

    Hello,
    As per the above, my website’s responsive menu isn’t displaying in mobile. Also none of the custom CSS is being implemented that’s been added to the plugin. I thought maybe there’s a setting for “do not display on mobile” but I can see that is switched off.

    I’ve tried disabling theme, plugins and added viewport media tag to header. I’ve also disabled cloudflare proxy and on site caching but to no avail.

    I will share the domain name separately.

    Thanks in advance.

    Nathan

    September 13, 2019 at 7:17 am #69141
    nn
    Participant
    This reply has been marked as private.
    September 13, 2019 at 7:51 am #69143
    Kriti SharmaKriti Sharma
    Keymaster
    This reply has been marked as private.
    September 13, 2019 at 9:06 am #69153
    nn
    Participant
    This reply has been marked as private.
    September 13, 2019 at 11:28 am #69154
    Kriti SharmaKriti Sharma
    Keymaster

    Hello V Kumar,

    I had a detailed look into your website. And I figured out that the problem was with ‘Swift Performance Lite’ plugin. I deactivated this plugin and now our Responsive Menu Pro plugin is working perfectly on the mobile devices.

    Right now, I have deactivated this plugin. This plugin is leaking CSS code into our plugin.

    Have a nice day!

    Kind Regards,
    Varun Kumar

    September 13, 2019 at 12:07 pm #69156
    nn
    Participant

    Weird, I tested with swift disabled and it was still not loading, I assume it must have been cloudflare cache messing things up.

    Thanks for this, top support (and brilliant plugin, has saved me days worth of work). I will add exceptions to Swift Cache now that I know that’s the cause and test from there.

    September 13, 2019 at 12:17 pm #69157
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    The plugin is working perfectly on my mobile browser with Swift Plugin disabled. Just try clearing the cache and then reload the website.

    Thanks for appreciating our efforts and we are always happy to satisfy our valuable customers.

    Regards,
    Varun Kumar

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Viewing 7 posts - 1 through 7 (of 7 total)
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