Dropdown options in Responsive Menu Pro backend not working

Home Forums Pro Support Dropdown options in Responsive Menu Pro backend not working

This topic contains 5 replies, has 3 voices, and was last updated by Shaula W Shaula W 3 months, 3 weeks ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #66939
    Shaula W
    Shaula W
    Participant

    Hello,

    I have the pro plugin and it’s authenticated with the licence but none of the drop down setting options are working. I’ve tried chrome and Firefox and the same issue. Can you advise?

    Thank you

    #66943
    Peter Featherstone
    Peter Featherstone
    Participant

    Hey Shaula,

    This is not an issue with my plugin and also not a Firefox vs Chrome or any browser issue. This is a separate problem caused by other plugin/theme developers.

    Did you do the steps of finding if it is the theme or a plugin by disabling them until it starts to work for you as per the posts below?

    https://responsive.menu/forums/topic/drop-down-menus-in-admin-area-not-opening/
    https://responsive.menu/forums/topic/not-able-to-select-menu-in-the-backend-of-responsive-menu-pro/

    Please advise

    Peter

    #66942
    Shaula W
    Shaula W
    Participant

    Hi Peter,

    I’ve gone through and disabled all other plugins and tested but the options are still grey on hover and don’t expand on click. Any other thoughts?

    #66941
    Peter Featherstone
    Peter Featherstone
    Participant

    Hey Shaula,

    And did you switch to the default theme?

    If that doesn’t work please send login details via my contact form and I will take a look.

    Please advise

    Peter

    #66940
    Peter Featherstone
    Peter Featherstone
    Participant

    Hi all,

    For future users and as per the suggestions in this thread the theme was the issue as switching themes fixes the issue.

    If you are experiencing this issue too please speak to the theme developers and ask them to stop leaking their CSS and JS into other peoples plugins as it’s really bad practise.

    All the best

    Peter

Viewing 5 posts - 1 through 5 (of 5 total)

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