Search in:
Suggested Search: installation, configuration
Search in:
Suggested Search: installation, configuration

Can't download because payment status is "failed" after successful (!) payment

Home › Forums › Pro Support › Can't download because payment status is "failed" after successful (!) payment

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • December 8, 2019 at 11:46 am #69830
    breuch.benedikt@gmail.combreuch.benedikt@gmail.com
    Participant

    Hello!

    I have purchased and payed (via PayPal) Responsive Menu. However, after the payment process the payment status was “failed” and in my account ander “purchase/download” the status also says failed.
    PayPal says that the payment worked.

    Transaction code: 3WW683519T345242R
    Receipt no.: c4520b28f631011b0af440cb081fe816

    Can you please look into the issue? I’m on a deadline and need the plugin urgently.

    Kind regards
    Benedikt

    December 8, 2019 at 12:36 pm #69832
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Welcome to Responsive Menu Support. Hope you are doing well.

    Some times our Paypal verification fails due to restrictions from API tokens. We will manually verify it, then you will be good to go.

    We will resolve this issue within 24 hours. Please have a little patience.

    Kind Regards,
    Kriti Sharma

    December 9, 2019 at 7:59 am #69837
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    The issue is resolved now. You can now download the plugin from your admin account.

    Kind Regards,
    Kriti

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Can't download because payment status is "failed" after successful (!) payment’ is closed to new replies.