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You do not have permission to download this file

Home › Forums › Pro Support › You do not have permission to download this file

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 22, 2019 at 7:46 pm #69748
    info@jerryblack.deinfo@jerryblack.de
    Participant

    Hi,
    Yesterday I bought the Pro version via Paypal. Here the error Failed always appears in the customer menu. In addition, the link to download the Pro version can not be opened. There is always the error message “You do not have permission to download this file” . Please help.

    November 23, 2019 at 8:13 am #69749
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Responsive Menu Pro Support. Hope you are doing well.

    Please give us some time to rectify the issue. We will get back to you soon with the resolution to the problem.

    Regards,
    Kriti

    November 27, 2019 at 8:31 pm #69765
    info@jerryblack.deinfo@jerryblack.de
    Participant

    Hello, what has happened? I have paid for the product and can not use it!

    November 29, 2019 at 8:40 am #69772
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    The issue is resolved and now you can download the plugin from your account.

    Thanks for reaching out to us.

    Regards
    Kriti

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Viewing 4 posts - 1 through 4 (of 4 total)
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