Wrong download at lifetime license.

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  • #69910

    Hi

    We noticed the free version was updated to v 3.1.25 and we tried to download the pro version of it.

    We own a lifetime license. But if we click the download button in your pro website i get version 3.1.24

    I tried and bought a new license and then i get version 3.1.25

    Why is this happening when we own a lifetime unlimtied version?

    Can you please correct this?

    Thank you.

    The Themebuilders.

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    #69922
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome again to Responsive Menu Pro Support Forum. Hope you are doing well.

    I apologize for the issue you are facing. I have forwarded your message to the development team. We will resolve it soon and get back to you as soon as possible.

    Regards,
    Kriti

    #69929
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have resolved the issue. Please try to download it again.

    Regards,
    Kriti

    #69933
    This reply has been marked as private.
    #69935
    This reply has been marked as private.
    #69937
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I will forward your refund request to the billing team. It will take 3-4 days to process the refund.

    Kind Regards,
    Kriti

    #69960
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have refunded you the amount for your recent purchase.

    Regards,
    Kriti

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