URGENT: Hamburger Menu will not open when clicked

Home Forums Pro Support URGENT: Hamburger Menu will not open when clicked

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  • #70736
    Drew HeinrichDrew Heinrich
    Participant

    Hello, I really have an urgent issue. The hamburger menu will not open on hover or when clicked. I have deactivated all the plugins and nothing seems to work. Can you please take a look here: https://www.bestbuddies.org/bbu/

    Thanks again for your help.

    #70737
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Drew,

    I have forwarded your issue to the development team. I will keep you posted as soon as I hear back from them.

    Kind regards,
    Kriti

    #70738
    Drew HeinrichDrew Heinrich
    Participant

    Hello, and thanks for the quick reply. I changed the display to show Inline so the menu at least appears on mobile as it will not open with the hamburger menu when using the click or hover option.

    Best Buddies University

    I also set the animation to boring. I also have the fade setting turned off and your plugin is still using this as a class as seen below for the display:inline

    .responsive-menu-pro-fade-top #responsive-menu-pro-container,
    .responsive-menu-pro-fade-left #responsive-menu-pro-container,
    .responsive-menu-pro-fade-right #responsive-menu-pro-container,
    .responsive-menu-pro-fade-bottom #responsive-menu-pro-container {
    display: inline;
    }

    Thankss again and look forward to hearing from the developers.

    #70739
    Kriti SharmaKriti Sharma
    Keymaster

    Sure Drew.

    Regards,
    Kriti

    #70740
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Drew,

    Please carry out the following troubleshooting steps, as mentioned by our development team:

    1) Check whether the button trigger option value is #responsive-menu-pro-button

    2) Your website has a cache plugin. Please clear your cache plugin’s cache content and disable it during troubleshooting.

    3) Disable one plugin at a time and clear browser history before re-visiting the menu and check if it works properly. If it work, that is the plugin that is causing conflict.

    4) Switch to a WordPress default theme and clear browser history before re-visiting the menu and check if it works properly. If it works, that will be a conflict with the theme.

    Regards,
    Kriti

    #70741
    Drew HeinrichDrew Heinrich
    Participant
    This reply has been marked as private.
    #70743
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Drew,

    Sure, we will have a look at the attached json. As this Forum doesn’t allow the Jason files to be attached, please share it at kriti@expresstech.io.

    Kind regards,
    Kriti

    #70745
    Drew HeinrichDrew Heinrich
    Participant

    Thanks! Sent it in an email from drewheinrich@bestbuddies.org

    #70747
    Kriti SharmaKriti Sharma
    Keymaster

    Yes, Drew. I received your email. I will get back to you soon after looking into the issue.

    Kriti

    #70749
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    After importing the json file, we can see that you have set button trigger only on hover.

    As you cannot hover on mobile, you can only click.

    Therefore, please add click to button trigger.

    To do this:

    Go to Responsive Menu Pro -> Button -> Trigger,
    
    Select Click and not Hover.

    Regards,
    Kriti

    #70753
    Drew HeinrichDrew Heinrich
    Participant

    Thanks. But I have done this before. So I reset it again, selecting Click, cleared the cache and the menu will still not open on mobile: https://www.bestbuddies.org/bbu/

    #70756
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Drew,

    In that case, please share the admin credentials of your website with me so that I can ask our developers to look into the issue.

    Kind regards,
    Kriti

    • This reply was modified 1 week, 1 day ago by Kriti SharmaKriti Sharma.
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