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This topic contains 10 replies, has 3 voices, and was last updated by Kriti Sharma Kriti Sharma 7 hours, 13 minutes ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #69796
    #69797
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hello there,

    Welcome to Responsive Menu Pro Support.

    We will look into the problem and provide you the resolution very soon so that you will be able to login to your account and download the plugin.

    Kind Regards,
    Kriti

    #69798

    I just upgraded to Pro and don’t have access to my account …the page to download the plugin says I don’t have permission to the page…what’s up?

    #69799
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Danny,

    Welcome to Responsive Menu Pro Support. I request you to please raise a separate support ticket so that we can track your issue in a more manageable manner. And we will resolve your issue very soon.

    Kind regards,

    Kriti

    #69806
    Bongo Parties
    Bongo Parties
    Participant

    Do you have an update? I need access to the PRO features now or I will have to cancel.
    Thanks
    amanda_grace@hotmail.com

    #69807
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Amanda,

    I have forwarded your concern to the development team. And they are looking into it.

    Regards,
    Kriti

    #69818
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Amanda,

    The issue is now resolved. You can download the plugin from your admin account.

    Regards,
    Kriti

    #69819
    Bongo Parties
    Bongo Parties
    Participant

    How can I access the plugin if I don’t have access to my admin account? This is the reason for my support ticket – I cannot log in! As I have already mentioned, I do have my licence key, I just cannot log in. The system doesn’t allow me to set up my own log in details, therefore please send me my log in details as a matter of urgency to: amanda_grace@hotmail.com

    Thank you

    #69824
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Amanda,

    We do not have amanda_grace@hotmail.com in our database. Please give us the email you used to purchase the Responsive Menu. You must have an email from us on that email id.

    Regards,
    Kriti

    #69826
    Bongo Parties
    Bongo Parties
    Participant

    The email I used to purchase is: info@bongoparties.co.uk I did not receive an email confirmation of my purchase which is why I provided an alternative email.

    #69828
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Ok Amanda,

    I will forward your email to the billing team.

    Kind Regards,
    Kriti

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