Search in:
Suggested Search: installation, configuration
Search in:
Suggested Search: installation, configuration

Unable to log in

Home › Forums › Pro Support › Unable to log in

Tagged: 

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • December 3, 2019 at 11:36 am #69796
    December 3, 2019 at 2:16 pm #69797
    Kriti SharmaKriti Sharma
    Keymaster

    Hello there,

    Welcome to Responsive Menu Pro Support.

    We will look into the problem and provide you the resolution very soon so that you will be able to login to your account and download the plugin.

    Kind Regards,
    Kriti

    December 3, 2019 at 5:53 pm #69798
    dannyjmusic@gmail.comdannyjmusic@gmail.com
    Participant

    I just upgraded to Pro and don’t have access to my account …the page to download the plugin says I don’t have permission to the page…what’s up?

    December 3, 2019 at 6:06 pm #69799
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Danny,

    Welcome to Responsive Menu Pro Support. I request you to please raise a separate support ticket so that we can track your issue in a more manageable manner. And we will resolve your issue very soon.

    Kind regards,

    Kriti

    December 4, 2019 at 10:22 am #69806
    Bongo PartiesBongo Parties
    Participant

    Do you have an update? I need access to the PRO features now or I will have to cancel.
    Thanks
    amanda_grace@hotmail.com

    December 4, 2019 at 1:28 pm #69807
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Amanda,

    I have forwarded your concern to the development team. And they are looking into it.

    Regards,
    Kriti

    December 5, 2019 at 6:36 am #69818
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Amanda,

    The issue is now resolved. You can download the plugin from your admin account.

    Regards,
    Kriti

    December 5, 2019 at 10:15 am #69819
    Bongo PartiesBongo Parties
    Participant

    How can I access the plugin if I don’t have access to my admin account? This is the reason for my support ticket – I cannot log in! As I have already mentioned, I do have my licence key, I just cannot log in. The system doesn’t allow me to set up my own log in details, therefore please send me my log in details as a matter of urgency to: amanda_grace@hotmail.com

    Thank you

    December 6, 2019 at 5:40 am #69824
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Amanda,

    We do not have amanda_grace@hotmail.com in our database. Please give us the email you used to purchase the Responsive Menu. You must have an email from us on that email id.

    Regards,
    Kriti

    December 6, 2019 at 12:28 pm #69826
    Bongo PartiesBongo Parties
    Participant

    The email I used to purchase is: info@bongoparties.co.uk I did not receive an email confirmation of my purchase which is why I provided an alternative email.

    December 6, 2019 at 12:52 pm #69828
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Amanda,

    I will forward your email to the billing team.

    Kind Regards,
    Kriti

    December 9, 2019 at 8:08 am #69838
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Amanda,

    We have resent the purchase details on your email id: info@bongoparties.co.uk

    Please use it to access your admin account and download the pro version.

    Kind Regards,
    Kriti

    December 11, 2019 at 2:38 pm #69845
    Bongo PartiesBongo Parties
    Participant

    Please can you resend the email? Will it contain all the log-in details including password to access my account?

    December 11, 2019 at 3:17 pm #69846
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Didn’t you receive the purchase information we resent you at info@bongoparties.co.uk email id. Please check your email inbox once. It will contain all the necessary information to login into your account.

    Regards,
    Kriti

    December 12, 2019 at 11:27 am #69847
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have resent you the information. Please check your inbox.

    Regards,
    Kriti

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Unable to log in’ is closed to new replies.