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the actual menu is not showing up

Home › Forums › Pro Support › the actual menu is not showing up

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • August 3, 2020 at 1:24 pm #70850
    Dan StramerDan Stramer
    Participant

    http://www.horuta.co.il
    you can see the logo and search but the actual menu is not showing up.
    Everytime there is a version update there are issues. Sometimes the menu disappears like now, sometimes the plugin is unisntalled because it cannot find the files

    Please advise

    Dan

    August 4, 2020 at 9:11 am #70854
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Dan,

    It would be very helpful if you can share the admin credentials of your website so that I can ask the development team to look into the issue. Make sure to set the message as private before sharing the credentials.

    Kind regards,
    Kriti

    August 4, 2020 at 2:02 pm #70859
    Dan StramerDan Stramer
    Participant

    I’ve sent a private reply

    August 4, 2020 at 7:11 pm #70865
    Kriti SharmaKriti Sharma
    Keymaster

    Sorry Dan, but I haven’t received received credentials from your side.

    Kind regards,
    Kriti

    August 4, 2020 at 7:23 pm #70866
    Dan StramerDan Stramer
    Participant

    do you have an email I can send the credentials?

    August 4, 2020 at 9:00 pm #70868
    Dan StramerDan Stramer
    Participant

    can I send it to responsivemenu@gmail.com?

    August 5, 2020 at 4:59 am #70869
    Kriti SharmaKriti Sharma
    Keymaster

    You can share the same with me at support@responsive.menu

    Regards,
    Kriti

    August 5, 2020 at 12:29 pm #70871
    Dan StramerDan Stramer
    Participant

    I’ve sent you the login credentials
    Please let me know if you have accessed wp-admin

    Thanks
    Dan

    August 5, 2020 at 7:35 pm #70873
    Dan StramerDan Stramer
    Participant

    I reverted back to version 3.1.25 and now the menu is displaying
    There is an issue with version 3.1.30.

    Please advise as the plugin should be updated to latest version.

    Dan

    August 10, 2020 at 3:52 am #70876
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Dan,

    I request you to please send the admin credentials again.

    Kind regards,
    Kriti

    August 10, 2020 at 1:43 pm #70880
    Dan StramerDan Stramer
    Participant

    I’ve sent them again to: support@responsive.menu

    Dan

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