Technical menu NOT WORKING

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  • #69786
    Alberto BlascoAlberto Blasco
    Participant

    Hi

    I am having issues with your plugin again

    Now, when i go to the technical tab, i would like to select Use external files feature, but when i click over the button it does not work. When i click ove the text, it change to ON. I click on UPDATE OPTIONS, the screen refresh and the button goes back to OFF. Same for all options.

    Also, i can not change light and dark mode, only shows light

    I tried to rebuild and no luck

    Also i tried to unistall in all my sites, i have donwload the pro version from my account and i have upload it, and then it breaked all my sites!

    I really need to know what is going on

    I have a network installation

    Best regards

    Attachments:
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    #69788
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alberto,

    Welcome again to Responsive Menu Pro Support.

    Can you please share the admin credentials of your website so that I can forward your concern to the development team.

    Please mark your reply as private before sharing the admin credentials.

    Regards,
    Kriti

    #69825
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We suggest to customer to turn on WP_DEBUG

    Debugging in WordPress

    and also turn on WP_DEBUG_LOG

    Debugging in WordPress

    This will log any PHP errors into a debug.log file which could be found in wp-content folder

    This may provide some clue as to why the settings page is not working.

    Regards,
    Kriti

    #69829
    Alberto BlascoAlberto Blasco
    Participant
    This reply has been marked as private.
    #69831
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alberto,

    Did you perform the steps we recommended to debug the error?

    Kind Regards,
    Kriti

    #69833
    Alberto BlascoAlberto Blasco
    Participant

    Yes

    I have activated the debug mode

    Find attached correctly now!

    Do you want access to my wordpress?

    BR

    #69834
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We are unable to access it. It shows the message: “debug.rar: Sorry, this file type is not permitted for security reasons.”

    Yes, we do need admin credentials if the problem does not resolve.

    Kind Regards,
    Kriti

    #69835
    Alberto BlascoAlberto Blasco
    Participant
    This reply has been marked as private.
    #69836
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Alberto,

    I will update you with the resolution soon.

    Kind regards,
    Kriti

    #69839
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alberto,

    This login does not allow me to access WordPress admin.

    Will need administrator access to see the plugin’s settings page.

    Regards,
    Kriti

Viewing 10 posts - 1 through 10 (of 10 total)
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