December 2, 2019 at 1:56 pm #69786
I am having issues with your plugin again
Now, when i go to the technical tab, i would like to select Use external files feature, but when i click over the button it does not work. When i click ove the text, it change to ON. I click on UPDATE OPTIONS, the screen refresh and the button goes back to OFF. Same for all options.
Also, i can not change light and dark mode, only shows light
I tried to rebuild and no luck
Also i tried to unistall in all my sites, i have donwload the pro version from my account and i have upload it, and then it breaked all my sites!
I really need to know what is going on
I have a network installation
Attachments:You must be logged in to view attached files.December 2, 2019 at 5:26 pm #69788
Welcome again to Responsive Menu Pro Support.
Can you please share the admin credentials of your website so that I can forward your concern to the development team.
Please mark your reply as private before sharing the admin credentials.
KritiDecember 6, 2019 at 8:59 am #69825
We suggest to customer to turn on WP_DEBUG
and also turn on WP_DEBUG_LOG
This will log any PHP errors into a debug.log file which could be found in wp-content folder
This may provide some clue as to why the settings page is not working.
KritiDecember 8, 2019 at 9:42 am #69829This reply has been marked as private.December 8, 2019 at 12:33 pm #69831
Did you perform the steps we recommended to debug the error?
KritiDecember 8, 2019 at 12:43 pm #69833
I have activated the debug mode
Find attached correctly now!
Do you want access to my wordpress?
BRDecember 8, 2019 at 2:03 pm #69834
We are unable to access it. It shows the message: “debug.rar: Sorry, this file type is not permitted for security reasons.”
Yes, we do need admin credentials if the problem does not resolve.
KritiDecember 8, 2019 at 4:16 pm #69835This reply has been marked as private.December 9, 2019 at 6:51 am #69836
I will update you with the resolution soon.
KritiDecember 9, 2019 at 8:17 am #69839
This login does not allow me to access WordPress admin.
Will need administrator access to see the plugin’s settings page.
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