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Responsive Menu Pro – Purchased but NO DOWNLOAD

Home › Forums › Pro Support › Responsive Menu Pro – Purchased but NO DOWNLOAD

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • December 23, 2019 at 6:42 pm #69883
    Jim Fsales@iwiwebsolutions.com
    Participant

    Responsive Menu Pro – 1 Site purchased and confirmation email received with link
    BUT ERROR “You do not have permission to download this file”

    I have a license number BUT not active to add website?

    Need link to download product and activate product as CONFIRMED Payment via PAYPAL has been approved and paid BUT we have NO PRODUCT!

    Please advise and resolve asap as we are on a time crunch!

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    December 24, 2019 at 5:47 am #69887
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Welcome to Responsive Menu Pro Support Forum. Hope you are doing well.

    Don’t worry, we will resolve it soon and update you regarding the same.

    Kind Regards,
    Kriti

    December 24, 2019 at 6:24 am #69888
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have manually resolved it. Now, you can download the plugin from your admin account.

    Regards,
    Kriti

    December 24, 2019 at 7:30 pm #69889
    info@sanitesbih.cominfo@sanitesbih.com
    Participant

    Hi, i have the same problem.

    December 25, 2019 at 2:48 am #69890
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I will forward your problem to the billing team. Meanwhile, if it is possible please raise a separate support ticket for your problem, because it will be easier for us to track your issue.

    Regards,
    Kriti

    December 26, 2019 at 1:05 am #69891
    Kriti SharmaKriti Sharma
    Keymaster

    Hi info@sanitesbih.com,

    We have resolved your problem too. You can now download the plugin from your account.

    Regards,
    Kriti

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Viewing 6 posts - 1 through 6 (of 6 total)
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