Problem with integration

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #70496
    Nuno AlvimNuno Alvim
    Participant

    Hi there,

    We are using this plugin on our website but unfortunately the integration has been far from seamless.

    We configurated the plugin to hide the original menu button that comes with our theme, but it still displays on several pages, in other words, some pages display the original theme menu, and others display the responsive menu of this plugin.

    Can you please assist us?
    Thank you
    Nuno Alvim

    #70498
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Nuno,

    Welcome to Responsive menu Pro Support Forum. Hope you are having a great day.

    I request you to please share the website’s url with us so that we can look into the issue.

    Regards,
    Kriti

    #70503
    Nuno AlvimNuno Alvim
    Participant

    Hi there,
    The link to our website is http://www.veggiekit.pt
    Could you please check and let us know what you think?
    Thanks
    Nuno

    #70510
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Nuno,

    I am forwarding your issue to the development team. I will let you know as soon as I hear back from them.

    Regards,
    Kriti

    #70519
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Nuno,

    We had taken a look at the website’s source code. They are using a cache plugin.

    This could explain why some pages shows theme menu while some pages are hidden.

    Those showing theme menu are probably showing cache content.

    Please clear any cache plugin or server cache’s cache content, as well as browser history before revisiting website.

    Regards,
    Kriti

    • This reply was modified 3 weeks, 1 day ago by Kriti SharmaKriti Sharma.
    #70552
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Nuno,

    Did the issue resolved or not, please confirm.

    Kind regards,
    Kriti

Viewing 6 posts - 1 through 6 (of 6 total)
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