No update again available for pro 3.1.27

Home Forums Pro Support No update again available for pro 3.1.27

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  • #70291

    Hi

    <b>The update in the wordpress account is not working. I only get version 3.1.26</b>

    Where can we get version 3.1.27? I can not download it here !

    Why do we have to get back and forth to you about this issue on every update?

    This i must admit is getting rediculous.

    Please advice.

    Kind regards
    Theme Builders
    Paul

    #70293
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Paul,

    Welcome again to Responsive menu Pro Support Forum.

    Please make sure that you have entered the correct license key. Try again to update the software. Otherwise, you can provide us the admin credentials so that we can look at the issue.

    Kind regards,
    Kriti

    #70301

    why dont i see my replies in here? I tried now 2 x to reply and after submit they are both gone

    #70303

    Hi kritti,

    Thank you for your speedy reply. I see in another thread you are investigating the issue. Unfortunately i cant grant you access to our wp-admin install.

    Please make sure that you have entered the correct license key. Try again to update the software. Otherwise, you can provide us the admin credentials so that we can look at the issue.

    We are php coders and theme and plugin developers. So we understand how to update a plugin in the wp-admin or by ftp and are able to detect when things are not working like expected.

    We dont make mistakes in entering license keys. As said we can update to 3.1.26. that would not have been possible with a incorrect entered license key.

    I believe this is related to never expiring licenses which where sold before the one year limitation and new pricing was introduced and after the transfer to ExpressTech. As that is when it started.

    I tried to send you images in my replies but they seem to vanish after i hit the submit key. Something fishy about the forum software you use as it seem to have issues.

    So i will try text only and no links in this reply.

    Kind regards
    ThemeBuilders.

    #70305

    Please checkout these images add the https in front of them as i cant submit urls to you by my replies.

    cl.ly/51423fbf0201
    cl.ly/f0d122529228

    #70308
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Paul,

    Our development team is looking into the issue and we will get get back to you with some resolution to the problem.

    Regards,
    Kriti

    #70311
    Ken DawesKen Dawes
    Participant

    Hi,
    I’ve had the same problem. I downloaded 3.1.27 directly from the site and unzipped it locally and found that the plugin contents had not been wrapped in a plugin folder before being zipped. I made a folder named responsive-menu-pro and put the contents of the current 3.1.27 zip file into it and uploaded it to my site via ftp and it worked fine. This looks to be the update problem.

    BTW: In trying to update my site with the incorrectly wrapped zip file it looked like WordPress named the folder some long random text name. You’ll need to delete that as well.

    #70313
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Ken, thanks for sharing the solution with us. Our development team is already looking into it.

    I will forward your response to the development team.

    Regards,
    Kriti

    #70316
    Kriti SharmaKriti Sharma
    Keymaster

    Hi all,

    We have resolved the issue. Please try to update the plugin now. Please let us know incase you aren’t able to update it.

    Regards,
    Kriti

    #70321

    Hi Kriti

    Thanks it is working now.

    Can i also download the build from my responsive.menu backend now or is that not working? I ask this because i have customized the plugin core code to have better intergration in the theme and with wpml.

    if not i have to download it every time from the server that i can update in the wp-admin area.

    Kind regards
    Paul

    #70322

    Never mind the last question.. i just logged in and i saw the zip was available.

    Thank you

    please close the topic.

    #70327
    Kriti SharmaKriti Sharma
    Keymaster

    All the best Paul.

    Regards,
    Kriti

Viewing 12 posts - 1 through 12 (of 12 total)
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