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No download for pro 3.1.27 available in account download on your website

Home › Forums › Pro Support › No download for pro 3.1.27 available in account download on your website

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • March 28, 2020 at 9:46 am #70324
    GJ dJGovard-Jan de Jong
    Participant

    Logged in to my account on: https://responsive.menu/.
    In purchases/downloads is nothing to find.

    Because the download in WordPress crashes the plugin I need to manually update all websites.
    But can’t find the file.

    Attachments:
    You must be logged in to view attached files.
    March 28, 2020 at 7:46 pm #70329
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Govard-Jan,

    Our developers have resolved the issue. Please try again to download the plugin.

    Regards,
    Kriti

    April 2, 2020 at 7:09 pm #70356
    John Haddadhads
    Participant

    Same here. No downloads shown. Some of my sites are on version 3.1.16 and I would like to update them. Seems like there are a lot of problems with updates and downloads.

    April 3, 2020 at 2:26 am #70357
    Kriti SharmaKriti Sharma
    Keymaster

    Hi hads,

    Our developers have already fixed this issue. But if you are still experiencing it then I need to forward your issue to the development team.

    I have marked your issue as the highest priority. I will get back to you as soon as I hear back from them.

    Regards,
    Kriti

    April 3, 2020 at 5:43 am #70361
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Hads,

    To download the plugin, login to your admin account and go to https://responsive.menu/account/purchases/

    Click on the links to download the plugin. Screenshot attached.

    Regards,
    Kriti

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    April 4, 2020 at 1:37 pm #70368
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Hads and Govard-jan,

    Are you now able to download the pro plugin? Please confirm.

    Regards
    Kriti

    April 4, 2020 at 2:17 pm #70369
    GJ dJGovard-Jan de Jong
    Participant

    Yes I have downloaded the plugin.

    April 4, 2020 at 11:12 pm #70372
    Kriti SharmaKriti Sharma
    Keymaster

    That’s great.

    Kriti

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Viewing 8 posts - 1 through 8 (of 8 total)
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