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Menu Slide not Working

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Topic Resolution: Resolved
Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • July 1, 2020 at 6:56 pm #70750
    Patrick CunninghamPatrick Cunningham
    Participant

    I’m updating our charity website while changing web host. The new version is now responsive and I’ve used your responsive menu plugin for screens below 800px.

    It is working great except that on Android mobiles the menu slides back when an item is clicked, but then reappears and disappears twice before moving to the selected page.

    This only occurs on Android phones, not Apple.

    https://tribesalive-org.provenweb.uk

    July 1, 2020 at 7:06 pm #70751
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Patrick

    Welcome to Responsive menu pro support forum.

    I will check this and get back to you on tomorrow morning. Please expect a little delay as it is very late night here.

    Kind regards,
    Kriti

    July 2, 2020 at 5:08 am #70754
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Patrick,

    I checked your website on my Android device and didn’t notice anything wrong at my end. Please see the attached video: https://drive.google.com/file/d/1CRmNhbKOwGgRB2ugY0RF5a5Miz_Yq29h/view?usp=drivesdk

    My suggestion would be to clear the browser cache on your mobile device and then reload the website. If this doesn’t resolve the issue then I request you to please record a video of the occurring at your end a d share it with me. It would also be helpful if you can share the export file of plugin’s settings, so that we can look at the issue.

    Kind regards,
    Kriti

    July 2, 2020 at 10:53 am #70758
    Patrick CunninghamPatrick Cunningham
    Participant

    I tried clearing the cache but it is still behaving the same.

    I forgot to mention that I am seeing this in Firefox; perhaps it is a browser-specific behaviour rather than device-specific?

    Firefox doesn’t have a built-in video recording facility so I haven’t made a recording.

    I have attached the settings file.

    Patrick

    July 2, 2020 at 2:35 pm #70759
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Patrick,

    This forum doesn’t allow the json files to be shared. Please share the same with me at kriti@expresstech.io

    Kriti

    July 2, 2020 at 2:53 pm #70760
    Patrick CunninghamPatrick Cunningham
    Participant

    The file was rejected:

    Upload Errors:

    responsive-menu-settings.json: Sorry, this file type is not permitted for security reasons.

    July 2, 2020 at 6:29 pm #70762
    Kriti SharmaKriti Sharma
    Keymaster

    That’s why please share the file with me at kriti@expresstech.io

    Kind regards,
    Kriti

    July 3, 2020 at 6:21 am #70765
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Patrick,

    I have received your json file. And I also visited your website on the firefox browser, please check the following video: https://drive.google.com/file/d/1CpKRmqrrVWU8dkgF5ArXhz9fn5XRyGDo/view?usp=drivesdk

    If you are also facing the same issue as mentioned in the video, please confirm so that I can forward it the to development team and they will try to look into the issue.

    Kind regards,
    Kriti

    July 6, 2020 at 11:41 am #70766
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Patrick,

    Our development personnel imported your settings file to his staging.

    He had to make changes to the button color from white to black and positioning in order to see the menu.

    No changes to other settings.

    Installed firefox browser on his google pixel phone and browse his staging website. It is working properly. Please see his screen-cast.

    https://drive.google.com/file/d/1bxrdvu3oloL8L3OgIShxOh-U4iknddBT/view?usp=sharing

    Please check for theme and plugin conflict on your website. To do this, disable all of the plugins at once and enable one by one by checking which one is causing the conflict. If this does not resolve the issue, change the website’s theme to another theme and check whether the issue is resolved or not.

    Once you are able to find the cause of the issue, please update us and we will get our developer to try and provide you a solution.

    Regards,
    Kriti

    July 6, 2020 at 12:51 pm #70767
    Patrick CunninghamPatrick Cunningham
    Participant

    Hi Kriti

    I disdasbled all other plugins except for this one. I am still seeing the same behaviour, even after purging the stackcache.

    I can’t change the theme so I suppose I will have to find an alternative responsive menu plugin if you are unable to fix this.

    Patrick

    July 6, 2020 at 7:22 pm #70769
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Patrick,

    Can you please share the admin credentials of your website so that our developer can look into the issue by logging into your website?

    Please make sure to set the message as private before sharing the credentials.

    Kind regards,
    Kriti

    July 7, 2020 at 6:34 am #70774
    Patrick CunninghamPatrick Cunningham
    Participant

    Hi Kriti

    The theme we use on our site, Suffusion, is no longer supported, so at some point in the not too distant future I am going to have to migrate it to another theme. Therefore there is probably no point in taking this further at the moment, but many thanks for your help and the offer to investigate further.

    Best regards

    Patrick

    July 7, 2020 at 3:46 pm #70777
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Patrick. Feel free to contact me if you need further assistance.

    I am marking this ticket as resolved. You can create another support ticket whenever you need my assistance in the future.

    Kind regards,
    Kriti

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