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Menu opens and closes on page load

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 12, 2020 at 6:53 pm #70102
    webmaster@mail.ncmissouri.eduwebmaster@mail.ncmissouri.edu
    Participant

    When I go to our site http://www.ncmissouri.edu on mobile the menu displays open as the page loads and then closes as the image displays. It was previously hidden when the page was loading. I have made sure that the option to display the menu onload is not selected as an option. I would like the menu to be closed as the page loads and to stay closed until the user selects it.

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    February 13, 2020 at 3:33 am #70104
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Responsive Menu Pro Support forum. Hope you are doing well.

    I request you to please share the website admin credentials with me so that I can look into it. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    February 13, 2020 at 3:52 pm #70107
    webmaster@mail.ncmissouri.eduwebmaster@mail.ncmissouri.edu
    Participant
    This reply has been marked as private.
    February 14, 2020 at 6:52 am #70110
    Kriti SharmaKriti Sharma
    Keymaster

    Please use support@responsive.menu for creating the account.

    Kriti

    February 14, 2020 at 6:44 pm #70116
    webmaster@mail.ncmissouri.eduwebmaster@mail.ncmissouri.edu
    Participant
    This reply has been marked as private.
    February 14, 2020 at 7:57 pm #70117
    webmaster@mail.ncmissouri.eduwebmaster@mail.ncmissouri.edu
    Participant
    This reply has been marked as private.
    February 17, 2020 at 4:38 am #70123
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, please let me know whether you found the solution or not.

    Regards,
    Kriti

    February 18, 2020 at 2:35 pm #70136
    webmaster@mail.ncmissouri.eduwebmaster@mail.ncmissouri.edu
    Participant

    I deselected “Use External Files” from within the Scripts dashboard under the Technical tab. Once I updated that setting, cleared any cache on my host and went back to mobile and do not see the same behavior. I also have 4 other individuals test the site and they also do not see the unexpected behavior anymore. I believe the issue we were seeing has been resolved. Thank you for your prompt assistance on the matter. It’s greatly appreciated!

    February 19, 2020 at 3:51 am #70137
    Kriti SharmaKriti Sharma
    Keymaster

    Thank you very much.

    Regards,
    Kriti

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