IOS iPhone Issue

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This topic contains 4 replies, has 2 voices, and was last updated by Kriti Sharma Kriti Sharma 2 weeks ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
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  • #69511
    Joe Batty
    Joe Batty
    Participant

    Dear Support,

    We don’t seem to be able to get the menu to work correctly on IOS specifically on iPhone7. Clicking the menu button seems to lock the phone. Issue happens in Safari or Google Chrome:

    Home

    It works in Google Chrome dev tools, but not on the device, any ideas?

    #69512
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Joe,

    Thanks for the query. Please give us some time to look at the issue. We will get back to you as soon as we have some resolution to the issue.

    Regards,
    Kriti

    #69551
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Joe,

    I am not able to replicate the issue on my test site https://responsive-menu-pro-stg1.expresstech.dev/. There is also no javascript error when viewing your website in the developer console. The only way now is to try and determine whether it’s a conflict with any other third-party plugin or theme’s javascript.

      1. Try disabling all plugins at once and then enabling them one after another to find out the culprit one.
      2. If this does not work, switch the theme to a basic WordPress theme. Please take a backup of the website before switching the theme.

    Regards,
    KRiti

    #69568
    Joe Batty
    Joe Batty
    Participant

    Hi KRiti,

    I tried that, but still had an issue, turns out, the button was too small to be picked up by the touch gesture. I’ve increased the size of the element and it’s now working correctly.

    Thanks for your help.

    #69569
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Joe,

    I am glad that the issue got resolved. Thanks for reaching out to us.

    Regards,
    Kriti

Viewing 5 posts - 1 through 5 (of 5 total)

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