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I have paid, but can not download

Home › Forums › Pro Support › I have paid, but can not download

Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • December 3, 2019 at 7:44 am #69791
    Ryan Mollaunryanmollaun@gmail.com
    Participant

    I just paid and it has confirmed to have gone through Paypal. But there was a ‘failed’ on the website side. This is not correct.

    Please advise on how to download and get this license detail.

    Attached for confirmation.

    Attachments:
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    December 3, 2019 at 8:00 am #69793
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Ryan,

    Welcome to Responsive Menu Pro Support. We are looking into the issue and it will be resolved soon.

    Please give us some time to resolve it.

    Thanks for reaching out to us.

    Regards,
    Kriti Sharma

    December 3, 2019 at 10:01 am #69794
    Ryan Mollaunryanmollaun@gmail.com
    Participant

    Okay, please email me the file and license as I need to give this to my developers.

    Kind Regards,
    Ryan

    December 3, 2019 at 10:05 am #69795
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    You will be able to download the plugin from your account once the issue will be resolved. We are looking into it.

    Regards,
    Kriti

    December 4, 2019 at 6:01 am #69804
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Ryan,

    We checked your purchase and the download is enabled in your account. Please try to log in and download the plugin from your account.

    Do let me know whether you are able to download it or not.

    Kind Regards,
    Kriti Sharma

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