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how to get refund?

Home › Forums › Pro Support › how to get refund?

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • December 4, 2019 at 4:57 pm #69815
    Zifeng XieZifeng Xie
    Participant

    Hi, the plugin is not working for us at the moment, would like to get refund back? how do i do that?

    December 5, 2019 at 5:15 am #69816
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Zefing,

    What issue are you facing right now? Can you please elaborate so that we provide you a fix to the issue.

    Regards,
    Kriti

    December 5, 2019 at 5:08 pm #69820
    Zifeng XieZifeng Xie
    Participant

    the menu didn’t workout for what we need. We need to a custom hamburger menu to be show at the front page right next to the current menu even on desktop. I did ask you guys before, it needs custom code. so. i just want the refund back now. and I don’t see anywhere i can cancel the order, please advice.

    thank you

    December 6, 2019 at 5:25 am #69821
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Zefing,

    I am forwarding your refund request to the billing team. We will refund you the amount within a few days.

    Regards,
    Kriti

    December 6, 2019 at 5:32 am #69823
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Zifeng,

    We are unable to find your purchase on our database. Can you please share the email id with us, you used to purchase Responsive Menu plugin.

    Regards,
    Kriti

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Viewing 5 posts - 1 through 5 (of 5 total)
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