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Have make the payment, but show payment status failed

Home › Forums › Pro Support › Have make the payment, but show payment status failed

Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 13, 2019 at 1:04 pm #69475
    Tan Ah GaoTan Ah Gao
    Participant

    Hi,

    I have already make the payment, and paypal have already billed my credit card. How come the payment status showed “Failed”?

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    October 14, 2019 at 2:25 am #69478
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tan,

    Sorry for the issue, we will resolve it soon and you will be able to download the plugin from your account.

    Regards,
    Kriti

    October 14, 2019 at 4:46 am #69479
    Tan Ah GaoTan Ah Gao
    Participant

    ok, waiting for your good news!

    October 14, 2019 at 6:25 am #69480
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tan,

    The issue is resolved now, you can now download the plugin from your account.

    Regards,
    Kriti

    October 14, 2019 at 6:48 am #69481
    Tan Ah GaoTan Ah Gao
    Participant

    ok thank, but still facing issue installing. Below is the error message i received.

    Installing Theme from uploaded file: responsive-menu-pro.zip
    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

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    October 14, 2019 at 6:53 am #69483
    Tan Ah GaoTan Ah Gao
    Participant

    it’s alright, i got it now.

    Should install it under plugin, not theme.

    Thanks for the help.

    October 14, 2019 at 7:48 am #69486
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Glad that you found out the way.

    Regards,
    Kriti

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