Deleted but still shows

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  • #68922
    Anonymous

    I tried the free version of your plugin but it wasn’t what I was looking for. I deleted the plugin and checked my plugins folder under WP Content, but the menu (wrong menu, wasn’t able to change it which is why I deleted) still shows. Need to get it off my site asap. How?????

    #68927
    Peter FeatherstonePeter Featherstone
    Participant

    Hey Susan,

    Do you mean the files are still showing under the wp-contents folder or the menu is still showing on your site?

    If you mean the files are still showing and you are referring to the Free plugin, then this is all handled by WordPress themselves so there will be an issue with your WordPress configuration.

    If you are referring to it still showing on your website then please provide a link to your site as I don’t have anything to look at unfortunately.

    Also, please confirm you don’t have any caching plugins installed or any server caches etc.

    If you do have any caching, please clear those and it will disappear.

    All the best

    Peter

    #68926
    Anonymous

    It’s Districtre.com and the menu is still showing although I deleted the plugin and the menu itself. : (

    #68925
    Anonymous

    Oh, and no caching

    #68924
    Anonymous

    Update: I think it finally cleared. I wanted to use the plugin but it immediately defaulted to an old menu and no matter how many times I tried to update it, it stuck with the old one. Also, I couldn’t get it to replace the theme’s default (and very stubborn) burger menu, which rarely works and I hate. If you can help me resolve these issues, I may buy the Pro version. Thanks for your very quick response to my original post!

    #68923
    Peter FeatherstonePeter Featherstone
    Participant

    Hey Susan,

    Are you sure you don’t have any caching as from your description it sounds a lot like that, that is the case.

    The fact you say the options aren’t changing when you save them, and that it is not disappearing when you delete the plugin all sound like caching related problems.

    What other plugins do you have installed?

    Peter

Viewing 6 posts - 1 through 6 (of 6 total)
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