Change of email! Authentication tied to old email – can’t sign in!

Tagged: Account change

This topic has 2 replies, 2 voices, and was last updated 4 years, 1 month ago by Kriti Sharma.

Viewing 3 posts - 1 through 3 (of 3 total)

Author

Posts
March 13, 2020 at 3:16 am #70238

Tyler Muschara
Participant

Hello,
I’ve recently shut down my email that I used for my account on this site, but I have to build a website using your Responsive Menu Pro. I cannot reset my password because the old email isn’t accessible. How can I transfer my authentication to my new email account?

Add New Note to this Reply

March 13, 2020 at 4:49 pm #70244

Kriti Sharma
Keymaster

Hi Tyler,

I will have to contact the billing department regarding your issue. I will get back to you as soon as I hear back from them.

Regards,
Kriti

Add New Note to this Reply

March 19, 2020 at 3:50 pm #70273

Kriti Sharma
Keymaster

Hi Tyler,

I have talked to the billing department, you just need to provide us with the new email address and they will update it on the database.

Regards,
Kriti

Add New Note to this Reply
Author

Posts

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Change of email! Authentication tied to old email – can’t sign in!’ is closed to new replies.