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Tagged: Download issue, refund
Bought it twice. Can you refund one please? Also can’t download, says file denied?
Welcome to our support forum.
Can you please send both purchase ID or invoice so that I can forward it to the billing team for a refund.
Don’t worry about this, Our team will resolve this soon.
We have resolved the issue, now you can download the plugin from your account.
Also, our billing team inspected your payment issue and refunded it as per your request.
Let us know if you need any help further.