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Can't Access Plugin

Home › Forums › Pro Support › Can't Access Plugin

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 4, 2019 at 1:44 pm #69808
    laura@lilyflair.co.uklaura@lilyflair.co.uk
    Participant

    Hi – as mentioned in a couple of other posts in this forum, I too have purchased the pro version of the plugin and despite receiving emails from you and a receipt from PayPal, can’t seem to download the plugin. The purchases/downloads section of my account just states “Failed”. Please advise.

    December 4, 2019 at 3:52 pm #69809
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Laura,

    Welcome to Responsive Menu Pro Support. Hope you are doing well.

    Some times our Paypal verification fails due to restrictions from API tokens. We will manually verify it, then you will be good to go.

    Regards,
    Kriti

    December 4, 2019 at 3:55 pm #69810
    laura@lilyflair.co.uklaura@lilyflair.co.uk
    Participant

    Thank you. Is this likely to take time? I’m waiting to download the plugin.

    December 4, 2019 at 4:00 pm #69811
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Laura,

    Yes, you will have to wait for at least 12 hours for this process as it is very late here. Meanwhile, I am forwarding your request to the development team.

    Thanks for having a little patience.

    Regards,
    Kriti

    December 4, 2019 at 4:09 pm #69812
    laura@lilyflair.co.uklaura@lilyflair.co.uk
    Participant

    Can you email it to me so I don’t have to wait? I need to get on and test it.

    December 4, 2019 at 4:12 pm #69813
    Kriti SharmaKriti Sharma
    Keymaster

    Once the issue is resolved, you will be able to download the plugin by logging in to your admin account. And If you want I will inform you on the email when the issue will be resolved. Please provide me your email address.

    Regards,
    Kriti

    December 4, 2019 at 4:17 pm #69814
    laura@lilyflair.co.uklaura@lilyflair.co.uk
    Participant
    This reply has been marked as private.
    December 5, 2019 at 6:33 am #69817
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Laura,

    The issue is now resolved and you can now download the plugin from your admin account.

    Regards,
    Kriti

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