Allowing Responsive Menu to be repositioned by another plugin

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Topic Resolution: Resolved
Viewing 13 posts - 1 through 13 (of 13 total)
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  • #70813
    Gil PoulsenGil Poulsen
    Participant

    Hi, we are using Responsive Menu Pro 3.1.29 with a plugin called Divi Bars, which loads a bar across the top of the page with an announcement. On pages viewed on desktop, which use the standard menu with the Divi theme, the bar pushes the menu/header down to accommodate the bar itself, and when the bar is closed the menu slides back up. On tablet and mobile, where the Responsive Menu is used, the menu is not pushed down, but the remainder of the content is, which creates a gap on the page (see attached) and hides the menu behind the “bar.” Can you possibly suggest any settings for RMP or in CSS to help with this? I have the RMP set to Fixed position so it stays at the top. The‚Äč CSS ID for the Divi bar is divibars_unique_id_54461 and the CSS ID of the menu header is #responsive-menu-pro-header. Can you suggest any CSS that we can implement to correct this? We have created an admin link for you at https://willowschool.org/staging/wp-admin/?wtlwp_token=077b82d71a065fc636c305761bf7c91e that will allow you to access the site at the admin level via that link if that helps, and this is a staging site only, not live so there is no issue in terms of turning things on or off or changing settings. We realize that since RMP is working fine when the Divi Bar is not loaded, this is one of those issues where the “other” plugin can be blamed ;-( but again if you have any suggestions that would be great. Thanks for your help.

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    #70818
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Gil,

    Thanks for reaching out to us. Please give me some time to look into the required css code and get back to you soon.

    Kind regards,
    Kriti

    #70819
    Gil PoulsenGil Poulsen
    Participant

    Thank you. We updated the admin login if needed, it is now https://willowschool.org/staging/wp-admin/?wtlwp_token=98dd304badb87a961b2b42aed46b8444

    #70820
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Gil,

    I just tried to open your website and it gave me the following error, see attached screenshot.

    Regards,
    Kriti

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    #70828
    Gil PoulsenGil Poulsen
    Participant

    Can’t see my last two posts ;-(

    #70829
    Gil PoulsenGil Poulsen
    Participant

    This is the page that has the issue:

    https://willowschool.org/staging/6-signs-its-time-to-switch-schools/

    #70830
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Gil,

    I opened the URL you provided above but I still can’t access the website.

    Please check the screenshot.

    Regards,
    Kriti

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    #70833
    Gil PoulsenGil Poulsen
    Participant

    OK, we were trying to use the temporary access plugin but I guess that’s not going to work, so we created an admin user:
    https://willowschool.org/staging/wp-admin/
    User: rmp
    and sent you an email at responsivemenu@gmail.com
    Sorry for the hassle.

    #70835
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Gil,

    Our Support email is: support@responsive.menu and not the one mentioned above. Please share the email again at support@responsive.menu.

    Kind regards,
    Kriti

    #70837
    Gil PoulsenGil Poulsen
    Participant

    Done, I have sent an email to

    support@responsive.menu

    https://willowschool.org/staging/wp-admin
    rmp
    @1LfjCJfZcOFL1La^hsJPP*t

    #70841
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Gil,

    I again tried to revisit your website but it denied the access. So I have asked for unlocking the website to me with kriti@expresstech.io

    Please allow the access.

    Kind regards,
    Kriti

    #70845
    Gil PoulsenGil Poulsen
    Participant

    Thank you for trying, Kriti. We are unable to deactivate the WordFence plugin, but we appreciate your trying to help. I have marked this as resolved.

    #70846
    Kriti SharmaKriti Sharma
    Keymaster

    It’s ok, Gil.

    All the best.
    Kriti

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