October 1, 2019 at 5:46 pm #69363
When clicking on responsive menu, in the WP admin left side menu, This page comes up blank, on both live and staging site, the error associated is shown in screen shot attached. Many thanks for any advice on this problem.
Attachments:You must be logged in to view attached files.October 1, 2019 at 6:15 pm #69365
Hope you are having a nice day!
Since when have you started experiencing this problem. Did this happen after the theme update or after installing/updating any other plugin or any kind of edit on the website?
Please let me know to understand the situation carefully.
KritiOctober 1, 2019 at 6:44 pm #69369
I experienced this because client requested an edit to the mobile menu. Hard to say how long this has been going on, and if old or recent updates are in play.
When clicking on responsive menu, in the WP admin left side menu, here is error logged when clicking on
[Tue Oct 01 18:35:47.933652 2019] [php7:error] [pid 11167] [client] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 12288 bytes) in /nas/content/staging/cpdev2/wp-includes/wp-db.php on line 2007, referer: http://cpdev2.staging.wpengine.com/wp-admin/
[Tue Oct 01 18:35:47.934954 2019] [php7:error] [pid 11167] [client] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 208896 bytes) in /nas/content/staging/cpdev2/wp-includes/functions.php on line 4339, referer: http://cpdev2.staging.wpengine.com/wp-admin/
see screenshot attached for error in console
Attachments:You must be logged in to view attached files.October 1, 2019 at 7:06 pm #69372
From the initial impressions, the issue does not look like coming from the plugin and rather looks like coming from server-side. Try disabling and then checking the issue after enabling the responsive menu plugin.
If the issue still persists, please share the website’s credentials so that we can have a detailed look into the issue.
Please mark the message as private before sharing the credentials.
KritiOctober 1, 2019 at 7:30 pm #69373This reply has been marked as private.October 2, 2019 at 5:11 am #69377
If that is the case, please share website credentials with us. And it is my request that you log out from the admin panel of the website as logging in from 2 different locations might affect the website.
KritiOctober 2, 2019 at 5:29 pm #69387This reply has been marked as private.October 2, 2019 at 5:34 pm #69388
Please give us some time to find out what is causing this problem. We will get back to you soon with the solution.
KritiOctober 7, 2019 at 7:00 am #69407
Thanks for keeping patience with us.
We figured out that the problem is on the server side. You can change the allowed memory size by following the below steps:
Go to your Cpanel and there is option of PHP version. Select the latest version of php and inside that there is option of setting go there and change the memory size.
Please let me know if this solves the issue.
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